Forlì, June 9th 2010 - The Ferretti Group, a world leader within the sphere of the design, construction and sale of motoryachts, with a unique portfolio of some of the most prestigious, most exclusive brands in the nautical world, presents Summer Line, the new telephone service available 7 days a week, established to solve any technical problems of Ferretti Group clients. A simple call and the Ferretti Group’s team of experts will set to work immediately to guarantee Owners a safe, tranquil holiday.
The service, available every day from May 1st to September 30th from 9 am to 6 pm (Italian time), is guaranteed by Easea Yaching, the Group’s Service Division, established and developed to bring together the After Sales resources of all Group brands. The aim is to guarantee Owners of all Ferretti Group yachts an increasing, more capillary range of services. Its purpose is to give continuity to the relationship with Clients, a focal point in the Ferretti Group’s commitment, conveying the concept of product excellence in the style of the service offered, too. Said service will be better structured, more comprehensive and even more personalised.
Easea Yachting was established as the natural development of the Service Project launched in 2003, and is the Ferretti Group’s new set up. The Group aims to become a leader within the sphere of the services offered to the nautical sector and its mission is to immerse Clients in a sea of distinctive services which are unique to the Ferretti world.
Hence, a range of new services studied to make each and every cruise a special moment for Owners. Said services enable them to enjoy the sea in complete tranquillity, knowing they can count on a team of staff whose daily commitment is to maximise the value of the time Owners spend onboard, anywhere in the world. They have been added to the historical, consolidated activities which have become a regular appointment for those in and around the Ferretti world.
The range of Easea Yachting activities today includes:
• the Platinum Selection, the exclusive programme which extends a range of services, previously only reserved for newly registered motoryachts, to pre-owned yachts. The Platinum Selection programme delivers Clients’ a pre-owned yacht in excellent condition. In order to achieve this aim, the Service Division carries out a range of careful checks in order to assess the overall condition of the yacht and decide what work the dealer will have to carry out in order to ensure the yacht is in the condition of a Platinum Selection certified yacht;
• the Platinum Cruise, this service guarantees Owners the availability of a range of spare parts, which are strategic to the yacht and facilitate continuation of the cruise, in very short delivery times. Said parts have special purchase prices and delivery anywhere in the world is made free of charge.
Moreover, a centralised spare parts warehouse has been established, in order to speed up and increase the efficiency of the delivery service.
• continuous updating of the international service network, guaranteed by Service University, the technical training school the Ferretti Group has organised for a number of years, to develop the technical and managerial skills of these professionals;
• Convergence, the long-term appointment devoted to Captains of Ferretti Group yachts and ships which provides refresher courses about those topics which are inherent to the complex daily management of motoryachts. The Ferretti Group is also working on a range of parallel activities and programmes for increasing the skills of crews working on Group yachts are currently being studied.
Apart from receiving assistance from an extensive, capillary network of Service Points worldwide, fundamental partners in pursuing customer satisfaction, for the entire duration of the warranty period, Clients of all Ferretti Group brands are looked after directly, through the strengthening of some of the Service facilities owned by the Group too, and the carefully selected Master Service Points, where refit and reconditioning work is carried out.
Moreover, Easea Yachting has placed an email address - firstname.lastname@example.org– at Clients’ disposal, enabling them to contact the organisation directly for further information about the services offered.